1. Introduction
At SafuNetwork, we strive to provide exceptional services. This Refund Policy outlines the circumstances under which refunds may be issued.
2. Eligibility for Refunds
- Service Non-Delivery: If services are not delivered as per the agreed-upon timeline without prior notification.
- Project Cancellation: If the project is canceled by the client before work has commenced.
3. Non-Refundable Situations
- Change of Mind: Refunds are not provided for changes of mind after services have been rendered.
- Completed Work: No refunds for services that have been completed and delivered.
- Deposits and Initial Payments: Non-refundable unless otherwise specified in the contract.
4. Refund Request Process
- Submission: Submit a refund request in writing to support@safunetwork.com.
- Timeframe: Refund requests must be made within 14 days of the incident prompting the request.
- Review: We will review the request and respond within 7 business days.
5. Dispute Resolution
We aim to resolve any disputes amicably. If unsatisfied with the outcome, you may seek mediation or legal remedies as per the Terms of Service.
6. Contact Information
For refund inquiries, please contact:
Email: support@safunetwork.com